Kim’s course topics

Unreasonable hospitality is not just about creating a great experience, it is a strategic approach to strengthening patient loyalty, supporting your team, and protecting the long-term health of your practice. This session explores how thoughtful, personalised touches throughout the patient journey can reduce friction, prevent negative experiences, and turn everyday interactions into meaningful moments. Participants learn practical ways to implement unreasonable hospitality in a dental setting to enhance retention, elevate reputation, and organically grow referrals while creating a culture patients and team members genuinely want to be part of.

The data today on employee retention is pretty bleak. In fact, the data tells us that 75 to 85% of employees quit within the first 90 days. Organizational success is about people success, and when it comes to people success, hiring is only half the battle. The other half is retaining them. How we welcome in and onboard our new team members is critical. Good people are necessary to consistently deliver the quality care and the culture you strive for, and you can't do it alone. Finding and retaining talented individuals has become more challenging than ever, and simply throwing money at the problem won't solve it. Statistically, when effort, time and energy are put into effective onboarding, it leads to increased job satisfaction, improved performance, higher engagement levels and ultimately long-term employee retention. That's a smart use of your time and energy, and a smart investment.

Have you ever found yourself wondering why communication is so hard, or experienced the frustration of feeling like your message isn't getting through? Do you wish you could read people's minds or understand their actions? Join Geri in this interactive and captivating program designed to help you do just that, or at least come close. Geri guides you through the fascinating world of DiSC® styles. By understanding your own unique communication style and learning to identify the styles of those around you, you gain practical knowledge that empowers you to eliminate misunderstandings and foster harmonious relationships. Imagine being able to build stronger relationships, resolve conflicts more effectively, and enhance collaboration with anyone: colleagues, patients, friends and family members. You gain a deeper understanding of yourself and others, enabling you to adapt your communication approach for maximum impact.

Also available as “It’s Not You, It’s Me: Communication is for the Birds”. Matching DiSC® styles to various bird personalities such as eagles, parrots, doves and owls. By understanding which bird personality aligns with your own unique communication style, you gain invaluable insights into your strengths and areas for improvement.

Effective systems are the cornerstone of a smoothly running and efficient practice. During this session Geri explains the why behind written systems and protocols, emphasising their crucial role in your leadership and management. She guides you through the process of constructing a comprehensive written system, providing valuable insights on what to include and how to make it stick. You gain practical insights and strategies that can be implemented immediately within your practice.