Building Resilience from the Front Desk to the Back Office

Smart Insurance Administration For Leaders

with Teresa Duncan, MS

Today’s practice leader knows that insurance is more than just codes and appeals. Buckle up for a discussion on trends in benefit coverage, network leasing and insurance legislative issues. To best plan for your practice’s success, you’ll need to be aware of how changes in benefit designs can affect your patient conversations and cash flow. We’ll also cover consumer behavior so you can have better financial discussions with your insurance-driven patients.

Learning outcomes

• Strategize your participation with carriers, or non-participation
• Consider the impact of insurance trends on your revenue
• Craft more effective insurance benefit conversations with your patients
• Understand insurance’s impact on your revenue cycle

Recommended audience. Dentists, office managers, admin leaders, insurance and billing coordinators. Suitable for all dental professionals regardless of experience.

Disclosure. Teresa is the owner and President of Odyssey Management and sometimes receives financial sponsorship from CareCredit.

The What, Why, and How of Medical Billing

with Laurie Owens

Medical billing can feel confusing, but it doesn’t have to be. When used the right way, it helps patients get the care they need, makes sure your practice is paid fairly, and supports growth. This webinar gives a straightforward look at what medical billing is, how it helps patients and practices alike, and how to put it into place in your practice. You’ll learn the basics of billing, how dental and medical coverage connect, and how to avoid mistakes that lead to denied claims or lost income.

Learning outcomes

• Use medical billing to help your practice earn more
• Bill the right way so your team and patients have less financial stress
• Cut down on denied claims, and increase payments

Protecting Retention, Reputation, and Referrals

with Kim Bates

Exceptional hospitality isn’t just a nice to have, it’s a powerful form of risk management. This session explores how creating thoughtful, personalized experiences for patients and team members directly safeguards three of your practice’s most valuable assets: patient retention, your reputation in the community, and the referrals that fuel long-term growth. We’ll look at practical ways office managers can apply the principles of unreasonable hospitality to turn everyday interactions into memorable moments that strengthen loyalty, elevate trust, and protect the practice from avoidable losses.

Learning outcomes

• Explain how hospitality serves as a proactive strategy to safeguard patient retention, reputation, and referrals
• Apply practical techniques of unreasonable hospitality to everyday interactions with patients and team members
• Develop strategies to integrate hospitality into office culture as a form of risk management and long-term growth

Workplace Culture, Leadership & HR Risk Management

with Kim Bates

Your team is one of your greatest assets, and also one of your biggest risks if culture, leadership, and HR practices aren’t managed well. This session explores how to foster a healthy workplace culture, strengthen leadership skills, and reduce HR risks that can lead to turnover, conflict, or even liability. Protecting your people protects your practice.

Learning outcomes

• Identify and minimise HR risks before they turn into real problems
• Protect your people and your practice through proactive leadership

From Awkward to Engaged: Team Activities That Work

with The GGPC Team

This interactive virtual workshop gives dental office managers fun, easy-to-run team activities they can immediately use in person to protect one of the practice’s most important assets, its culture. Led by the GGPC team, this session feels like a hands-on lab, walking participants through icebreakers, pair-and-share exercises, and simple team activities that strengthen connection, improve communication, and keep small issues from quietly eroding trust. You’ll experience the activities yourself, adapt them in real time, and leave with a toolkit of ideas that make meetings more engaging and teams more aligned.

Learning outcomes

• Lead fun, effective team activities that increase participation, connection, and cultural alignment in in-person dental teams
• Demonstrate facilitation techniques that support communication, reduce friction, and help sustain a healthy team culture

The Science of Case Presentation

with Sameer Bhasin

Protecting your assets isn’t just about managing what you already have, it’s also about creating consistent growth. In this program you’ll learn the psychology and communication techniques that drive stronger case acceptance, build trust with patients, and ensure the long-term sustainability of your practice.

Learning outcomes

• Identify key factors that contribute to outstanding accounts receivable and cash flow challenges within a dental practice
• Implement proven strategies to streamline collections processes, reduce accounts receivable, and protect the practice from unnecessary financial strain

Top 10 Tips to Get Paid Faster

with Ashley Bond

Cash flow is the lifeblood of your practice. This session gives you proven strategies to reduce outstanding accounts receivable, streamline your collections process, and protect your practice from unnecessary financial strain.

Learning outcomes

• Understand the benefits of outsourcing insurance
• Identify and address common misconceptions about outsourcing insurance and its impact on dental practice operations

Recommended audience. Dentists, office managers, admin leaders, insurance and billing coordinators. Suitable for all dental professionals regardless of experience.

Disclosure. Ashley is co-founder and chief dental billing officer at Wisdom.